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Client Support Specialist
POSITION DESCRIPTION:
Rachel's Women's Center is a busy 7-day a week drop in day center for homeless women. Client Support Specialist oversees all functions of the basic-needs-services for homeless women and oversees Client Support Specialist staff of 1 and program volunteers.

JOB RESPONSIBILITIES:
1. OVERSIGHT OF CENTER ACTIVITY AND OPERATION
a. Maintain a safe environment for the participants; be aware of the ‘mood’ in the center by walking around (not leaving the desk area unattended); cover front desk at all times

b. Prepares the facility and gathers supplies for participants lunch

c. Assists with filing and distributing participants mail

d. Knows and executes emergency protocols and responds appropriately

e. Monitor guest and volunteer sign-in logs, answer phones, ensure facility is clean

f. Coaches staff & volunteers for appropriate management of donations

g. Maintains adequate supplies and a positive relationship with vendors; prepares supply orders

h. Maintains facility, ensuring environment is clean and organized; prepares maintenance work orders

i. Ability to work effectively with others & independently

j. Assists with all routine program functions including answering phones, greeting donors and processing donations

2. SUPPORTIVE SERVICES
a. Greets and signs in participants; prioritizes their immediate needs and guides them to services

b. Reviews intakes with new participants, explains RWC daily routine, available services and behavioral expectations

c. Develops daily shower list, guides them to the shower at their scheduled time, provides necessary hygiene supplies and clean clothing

d. Coaches participants in Center upkeep; works cooperatively with staff team.

e. Provides role model for participants by exhibiting appropriate social behavior; provides social interaction with participants coming from a trauma informed approach

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