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DOJ Accredited Immigration Case Manager
POSITION DESCRIPTION:
Entry-level position; delivers a limited range of immigration-related services to qualified applicants at one of the agency’s immigrant services offices.

ESSENTIAL FUNCTIONS:
INFORMATION
Inform clients about requirements related to applying for non-immigrant, immigrant, residency or citizenship status and give information pertinent to service delivery

Conduct individual or group information sessions, including outreach at off-site workshops

Answer telephone inquiries pursuant to program procedures

CASE MANAGEMENT
Screen, assess and evaluate client needs and determine eligibility for immigration benefits and program services

Complete immigration forms for assigned cases (eg. N-400, N-600, I-912, I-90, I-485, I-812D) based on client eligibility using E-Immigration (case management software) and attaching all necessary documentation in proper order

Make referrals to program’s Immigration Attorney for complex cases (eg. those involving criminal history)

Conduct follow-up of case to obtain missing documentation, including any Request for Evidence (RFE), to confirm receipt of notices from State Department or USCIS, to remind client of pending deadlines or to ascertain outcome of application

Maintain accurate, complete and confidential case files, both electronic and hard copy

ANCILLARY ACTIVITIES
Translate documents

Take photographs

Make copies and assemble applications

AGENCY ENGAGEMENT/ PROCEDURES
Follow established program protocols

Adhere to all agency policies and procedures

Submit program reports and statistics in a timely manner

Participate in departmental meetings, on-line webinars and other training opportunities

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
Associate degree or higher

Ability to learn quickly and apply accurately details of assigned immigration-related processes, especially DACA/DAPA, citizenship, status adjustment and green card replacement

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